Cross-Cultural Understanding of Power in
Servant Leadership Theory: Comparing the Concept of Empowerment
and its Implications upon Servant
Leadership Theory
as Applied in
William E. Mumley
Published under ¡§Contextualization¡¨
at www.globalmissiology.org,
October 2007
The adoption of Servant Leadership Theory by
various institutions has emerged as a popular trend among management leaders in
both
The Rise of Servant Leadership in the United States
The Rise of Servant Leadership in South Africa
American Empowerment Assumptions in Servant Leadership
South African Empowerment Assumptions in Servant Leadership
Servant Leadership Theory and the Nature of Empowerment
Leadership theory is a relatively new area of study. Gary Yukl writes that credible research in this field did not begin until the twentieth century (Yukl, 2002). Northouse notes that early studies in leadership traits occurred in the 1940¡¦s. These ideas progressed into leadership skills, styles, behaviors and situations. Current models of leadership entail research into the interactive relationships of these factors along with more abstract considerations such as values and ethics (Northouse, 2004).
A
leadership theory that appears to be gaining increasing global credibility is servant
leadership (Spears, 2004). Introduced in 1969 by Robert Greenleaf, servant leadership
emphasizes a Judeo-Christian ethic of service to others. According to
Greenleaf, followers who are genuinely served reciprocate with high motivation,
creativity, perseverance and loyalty (Greenleaf, 1977). Although early investigations
in servant leadership lacked empirical analysis, Cerff and Winston have
proposed eight attributes through which servant leadership can be more
carefully studied (2006). One of these attributes, empowerment, will be
examined from the point of view of two cultures,
According
to Levering and Moskowitz (2000) a growing number of American companies,
including Southwest Airlines, TDIndustries and Synovus Financial have adopted the
servant leadership model. Additionally, Larry Spears (2004), president of the
As many small trickles of water feed the mightiest of rivers, the growing number of individuals and organizations practicing servant-leadership has increased into a torrent, one that carries with it a deep current of meaning and passion (Spears, 2004:1).
The research of Levering and Moskowitz (2000), reinforces Spears¡¦ description.
Nelson
(2003) investigated the relevance of servant leadership among black leaders in
According to Haegert (2000), Ubuntu comes from the Xhosa phrase, ¡§Umuntu ngumuntu ngabanu,¡¨ meaning ¡§a person is a person through other persons.¡¨ Ubuntu connects the leader to the followers in an interdependent relationship that identifies the leader with the follower¡¦s welfare. Patterson¡¦s servant leadership factors: (1) love, (2) humility, (3) altruism, (4) incorporation of the follower¡¦s vision, (5) trust, (6) empowerment, (7) service (Winston and Bekker, 2004) corresponded well with the Ubuntu ideal.
Despite
the verbal enthusiasm for Patterson¡¦s servant leadership model, Nelson (2003)
also found skepticism among research subjects concerning its applicability in
While
the third factor presents an important semantic challenge, the first two
obstacles, trust and empowerment, remain fundamental to the implementation of
the servant leadership model. These two issues are both directly related to the
concept of power in the Bantu mindset. Western ontological concepts of power
stand in contrast to those associated with Ubuntu. Addressing this difference may provide a
way forward in the application of servant leadership in
Within
A process of enhancing feelings of self-efficacy among organizational members through the identification of conditions that foster powerlessness and through their removal by both formal organizational practices and informal techniques of providing efficacy information (1988:474).
Delegation within the parameters of the directives of a leader seeking to maintain control, is not empowerment. Empowerment includes entrusting subordinates with self-determination, self-efficacy and the potential for real impact (Yukl, 2002) even when disagreements emerge.
Leadership confidence to exercise empowerment comes from what Covey (1997) describes as an ¡§abundance mentality¡¨ (1997:219) associated with power. ¡§It is the paradigm that there is plenty out there and enough to spare for everybody. It results in sharing of prestige, of recognition, of profits, of decision making¡¨ (1997:220). Empowerment requires the belief that power exists as a potentially limitless commodity that can be safely given away without fearing a loss of influence.
While
not all leaders in the
The concepts of servant leadership align well with the African ideal of Ubuntu. Yet Winston and Bekker (2004) note:
By observation and anecdotal accounts of leaders in South Africa, collected between 2000 and 2003 by the authors of this article, the predominate leadership style was, for the most part, the same command and control dictatorial paternalistic leadership style that prevailed in pre-1994 South Africa (2004:7).
This problematic gap between conceptual support and practical avoidance of servant leadership requires an explanation.
Although
part of the answer lies in the destructive influences of apartheid (Winston and
Bekker, 2004), a more fundamental cause exists in the cultural discrepancy between
the Bantu and American understanding of power. While using the same
terminology, a significant gap may exist in meaning. Barry Hallen (1997) writes that identical
terms are often used with different meanings between
During
classes for a Master¡¦s level leadership course taught in
They see life as having only so much, as though there were only one pie out there. And if someone were to get a big piece of the pie, it would mean less for everybody else. The Scarcity Mentality is the zero-sum paradigm of life (p. 219).
Even among leaders influenced by Western education, there remains an assumption that whenever power increases in one it necessarily decreases in another. Because power is finite, to give it away is to lose it. While the influence of modernism and Christian missions have mitigated the effects of this worldview, animist assumptions remain strong. (Schatzburg, 1993) An African may freely use the word empowerment in relation to his subordinates. However, what is often meant is the enabling of followers to fulfill directives. His intention may be for them to develop and grow (consistent with servant leadership criteria) but as followers aligning themselves with his authority. In the absence of criticism or disagreement, empowerment (as a noble condescending benevolence) remains. However, when the leader perceives power rising in a junior who challenges his direction, his power appears threatened. In the animist mindset the critical finite resource of power is not easily given away.
People
see themselves engaged in constant struggles with spirits, other humans, and
supernatural forces that surround them. In such a world, everything can be
explained in terms of competing powers and power encounters in which the
stronger dominate the weaker. (Hiebert, Shaw and Tienou, 1999, p. 84-85)
It is important to note that even a faithful leader operating under animist power assumptions considers its loss a case of poor stewardship. The desire to keep the influence capacity that has been entrusted to him by ¡§the powers that be¡¨ (human, spirit or divine) is considered an act of integrity. An autocratic style is preferred above the possibility of losing power to a subordinate. Acknowledging the superiority of a follower¡¦s ideas is considered weak and irresponsible. Self serving motives complicate this dynamic yet the effects of these deeper assumptions about power are fundamental.
While
recent attempts to promote a servant leadership model of management has had
increasingly successful results in the
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